# How Can We Help?

Search our knowledge base or browse topics below to find answers fast.

## Browse by Topic

Find answers organized by category.

- **Getting Started** 
  Everything you need to get up and running with Pulse For Good 
  7 articles
- **Kiosks** 
  Setup, troubleshooting, and maintenance for your Pulse kiosk hardware 
  8 articles
- **Surveys** 
  Managing your surveys, languages, and distribution options 
  2 articles
- **Dashboard** 
  Understanding and getting the most out of your data dashboard 
  0 articles
- **Accounts** 
  Managing users, roles, permissions, and account settings 
  0 articles
- **Billing** 
  Invoices, payment methods, contracts, and service management 
  0 articles

## Still Need Help?

Our Customer Success team is here for you.

### Email Support

Send us a message and we'll get back to you within 24 hours.

[support@pulseforgood.com](mailto:support@pulseforgood.com)

### Phone Support

Talk to a real person. Available Monday–Friday, 9am–5pm MT.

[Call Us](tel:+18001234567)

### Book a Session

Schedule a 1-on-1 training or troubleshooting session with our team.

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## Frequently Asked Questions

**How long does it take to set up a kiosk?**

Most kiosks can be set up in about 15 minutes. Wall-mount your kiosk, connect to WiFi, and your survey will automatically appear. Our team provides a quick onboarding call to walk you through the process.

**What happens if the internet goes down?**

Kiosks continue collecting feedback even without internet. Responses are stored locally on the device and automatically sync to your dashboard when connectivity is restored. You'll never lose a response.

**How do I change the survey on my kiosk?**

You can remotely assign any survey to any kiosk directly from your dashboard. No need to visit the kiosk location—changes take effect within minutes.

**Is the feedback truly anonymous?**

Yes, absolutely. We don't collect IP addresses, device IDs, or any identifying information. There's no login required. The system is architected from the ground up so that responses cannot be traced back to individuals.

**What if a kiosk is damaged or broken?**

We offer a no-questions-asked hardware warranty. If your kiosk is damaged for any reason—even if a client or staff member caused it—we'll replace it at no additional cost.