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- Getting Started Everything you need to get up and running with Pulse For Good 7 articles
- Kiosks Setup, troubleshooting, and maintenance for your Pulse kiosk hardware 8 articles
- Surveys Managing your surveys, languages, and distribution options 2 articles
- Dashboard Understanding and getting the most out of your data dashboard 0 articles
- Accounts Managing users, roles, permissions, and account settings 0 articles
- Billing Invoices, payment methods, contracts, and service management 0 articles
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Frequently Asked Questions
How long does it take to set up a kiosk?
Most kiosks can be set up in about 15 minutes. Wall-mount your kiosk, connect to WiFi, and your survey will automatically appear. Our team provides a quick onboarding call to walk you through the process.
What happens if the internet goes down?
Kiosks continue collecting feedback even without internet. Responses are stored locally on the device and automatically sync to your dashboard when connectivity is restored. You'll never lose a response.
How do I change the survey on my kiosk?
You can remotely assign any survey to any kiosk directly from your dashboard. No need to visit the kiosk location—changes take effect within minutes.
Is the feedback truly anonymous?
Yes, absolutely. We don't collect IP addresses, device IDs, or any identifying information. There's no login required. The system is architected from the ground up so that responses cannot be traced back to individuals.
What if a kiosk is damaged or broken?
We offer a no-questions-asked hardware warranty. If your kiosk is damaged for any reason—even if a client or staff member caused it—we'll replace it at no additional cost.