How Can We Help?
Browse by Topic
Find answers organized by category.
- Getting Started
Setup guides, onboarding checklists, and first-day tips for new customers.
8 articles - Kiosk Management
Install, configure, troubleshoot, and maintain your feedback kiosks.
12 articles - Dashboard & Reports
Navigate your dashboard, create reports, and export data.
10 articles - Surveys & Questions
Create, edit, and deploy surveys. Manage question types and skip logic.
9 articles - Account & Billing
Manage your subscription, team members, and billing information.
6 articles - Security & Privacy
Learn how we protect data, ensure anonymity, and meet compliance requirements.
5 articles
Still Need Help?
Our Customer Success team is here for you.
Email Support
Send us a message and we'll get back to you within 24 hours.
Phone Support
Talk to a real person. Available Monday–Friday, 9am–5pm MT.
Book a Session
Schedule a 1-on-1 training or troubleshooting session with our team.
Frequently Asked Questions
How long does it take to set up a kiosk?
Most kiosks can be set up in about 15 minutes. Wall-mount your kiosk, connect to WiFi, and your survey will automatically appear. Our team provides a quick onboarding call to walk you through the process.
What happens if the internet goes down?
Kiosks continue collecting feedback even without internet. Responses are stored locally on the device and automatically sync to your dashboard when connectivity is restored. You'll never lose a response.
How do I change the survey on my kiosk?
You can remotely assign any survey to any kiosk directly from your dashboard. No need to visit the kiosk location—changes take effect within minutes.
Is the feedback truly anonymous?
Yes, absolutely. We don't collect IP addresses, device IDs, or any identifying information. There's no login required. The system is architected from the ground up so that responses cannot be traced back to individuals.
What if a kiosk is damaged or broken?
We offer a no-questions-asked hardware warranty. If your kiosk is damaged for any reason—even if a client or staff member caused it—we'll replace it at no additional cost.